Updated August 2025

At House of Oakes, we deeply value the trust you place in us. Every resource, program, and service we create is designed with intention, to support, inspire, and empower you in meaningful ways. We want your experience with us to feel seamless, supportive, and enriching.

Your feedback is always welcome and appreciated. If you ever have an idea, suggestion, or concern, please don’t hesitate to reach out. Your voice truly helps us grow and better serve you.

If you ever need to cancel your account or request a refund, we want to make that process as straightforward and transparent as possible. By signing up for a membership, product, or service with us, you are agreeing to our Terms of Use, Privacy Policy, and this Cancellation & Refund Policy.

Overview

Memberships

  • Monthly Plans: You may cancel your subscription at any time. If you do not wish to renew, please cancel before your renewal date to avoid the next charge. We’re unable to provide refunds for renewals that are not cancelled in time.

  • Recurring Payments: All memberships (monthly, bi-annual, annual) renew automatically. If you cancel mid-cycle, your membership will remain active until the end of your current billing period.

Digital Products & Webinars

Due to the nature of digital content, all downloadable products and ONLINE COURSES are non-refundable.

How to Cancel

To cancel your membership:

  1. Log into your House of Oakes account through a desktop.

  2. Navigate to Account Settings in the top-right menu.

  3. Under Billing & Subscriptions, select your active plan.

  4. Click Cancel Membership and follow the prompts to confirm your cancellation.

Please ensure you receive a confirmation email that your membership has been canceled. Refunds cannot be provided for payments processed due to incomplete cancellations.

If you’re unsure whether your cancellation went through, please email us at hellohouseofoakes@gmail.com—we’re here to help.

Coaching & Mentorship

Missed Coaching Calls

Coaching calls must be rescheduled at least 24 hours in advance. Missed calls without notice may incur a $50 USD cancellation fee, which must be paid before rescheduling. As our coaching spots are limited, no-show sessions cannot be reimbursed.

Coaching Package Cancellations

Cancellations for coaching packages are subject to a $99 USD cancellation/admin fee.
Coaching calls within packages must be used within 6 months of purchase, and we do not offer refunds on unused sessions after this period.

At House of Oakes, our aim is always to create an experience that feels fair, kind, and respectful to both our clients and our team. We appreciate your understanding and look forward to supporting your journey.